FAQ
Shipping
All jewelry in stock that can be ordered on our website is shipped from Germany.
Within Germany shipping takes 1 - 3 business days. Within the EU 5 - 7 working days.
Yes, you can select this as an option in the order process. It costs a small extra charge.
Yes, all shipments are sent with a tracking number. You will receive the tracking number from us in the shipping confirmation email.
Return
You have of course the legal right of return of 14 days.
The exchange of a ring for a larger / smaller ring of the same model is still possible 30 days after ordering.
Personalized jewelry is excluded from exchange. This includes custom-made items and jewelry with desired size and / or engraving.
Customized orders
Oh yes, with pleasure! Just write us a message via email, Whats App or in the contact form here on the website. Tell us what you want for a piece of jewelry and what ideas you have. We will gladly plan your piece of jewelry together with you and have it made for you in Bali.
You can choose the design, metal and gemstones yourself. Here you are as good as no limits.
This depends on whether gemstones are used that are already in stock in Bali or these still need to be ordered. Normally, a custom made takes 6 - 8 weeks.