All jewelry in stock that can be ordered on our website are shipped from Germany.
Shipping within Germany takes 1 - 3 working days. Within the EU 5 - 7 working days.
Yes, you can select this as an option during the ordering process. It costs a small additional fee.
Yes, all shipments are sent with a tracking number. You will receive the tracking number from us in the shipping confirmation email.
Of course you have the legal right of return of 14 days.
The exchange of a ring for a larger / smaller ring of the same model is still possible 30 days after ordering.
Personalized pieces of jewelery are non-returnable. This includes custom-made products as well as jewelery with the desired size and/or desired engraving.
Oh yes, I would love to! Just write a message via email, Whats app or use the contact form here on the website. Tell us what kind of jewelry you want and what ideas you have. We would be happy to plan your piece of jewelery together with you and have it made for you in Bali.
You can choose your own design, metal and gemstones. Here you have almost no limits.
That depends on whether gemstones are used that are already in stock in Bali or whether they still have to be ordered. Normally, a custom order takes 6 - 8 weeks.