1. Shipping Duration

Every piece of jewelery from Spirit of Island is made by hand for you and packed with love. The processing and shipping time for products that can be ordered in our shop is usually:

Germany: 1 - 3 working days

Austria: 3 - 5 working days

Other EU countries: 5 - 7 working days

Rest of the world: 7 - 15 business days

Exceptions: For personalized pieces of jewelry (e.g. size adjustment or engraving), the delivery time is usually extended by 3 - 5 working days. Custom-made products that are commissioned in Bali currently have a delivery time of approx. 6 - 8 weeks.

The shipping times given are the usual shipping times estimated by our shipping partners. Holidays, strikes, errors in the post office or in the address provided, congestion (e.g. Black Weekend, Christmas time, lockdown) or unforeseeable events can delay delivery. Therefore, no guarantee can be given for a specific delivery date.

2. Shipping Costs

Spirit of Island covers your shipping costs - for all shipments worldwide!

When shipping to non-EU countries, additional duties such as customs duties, taxes, etc. may apply. These are charged by the respective state when crossing the border and can therefore not be accepted or reimbursed by us.

3. Tracking

As soon as your order has been shipped, you will receive an automatic shipping confirmation via email with your personal tracking number.

If there are delays in shipping or delivery obstacles, please contact us via email and we will help you.

4. Return

We want you to be happy with your order! That's why you can return your order within 30 days of receiving your package. The amount will be refunded within 3 - 5 working days (from the arrival of your return at our warehouse) using the original payment method used at the time of purchase.

Please send the return to

Simon Schlei
Spirit of Island
Hartwichstrasse 1
40547 Dusseldorf

Please note that due to our Fair pricing and sustainability model do not offer free returns. The costs for the return shipment are therefore to be borne by the customer.

Returned products must be in their original condition: jewelry tags and boxes must be fully intact, products must be new and unworn. Personalized pieces of jewelery (e.g. size adjustment, engraving, custom-made products or other personalized products) cannot be exchanged or returned. We recommend shipping with a tracking number, as Spirit of Island cannot be held responsible if the package is lost in the post. No postage paid packages can be accepted. Returns can only be sent to our warehouse in Düsseldorf. Returns to other addresses (stores, company headquarters, etc.) cannot be processed.

5. Exchange

If your piece of jewelery is too big or too small for you, or if you prefer another piece of jewelery from our collection, that's no problem! Please send us a message by email or via our contact form with the respective exchange request. Then simply send us your piece of jewelery back and we will send your desired piece of jewelery to you immediately after receipt of your return. For the return, please note the above point on returns.